• info@touchstonefincap.com
  • +91 99122 24411
  • Hyderabad, Telangana
RBI Registered NBFC
Customer Support

Grievance Redressal

Touchstone Fincap Limited is committed to addressing customer concerns promptly, fairly and transparently.

Download Grievance Redressal Matrix
Escalation Matrix

Customer Grievance Redressal Process

Customers may contact the following officials for registration and escalation of complaints.

Level 1

Registration of Complaint

Name: Sidharth Nagaram

Address:
6th Floor, Raja Praasadamu Building, Masjid Banda, Botanical Garden Road, Kondapur, Hyderabad – 500084

Email: sidharth.n@touchstonefincap.com

Contact: 9912224411

Level 2

Grievance Redressal Officer

Name: Ekta Kasera

Address:
6th Floor, Raja Praasadamu Building, Masjid Banda, Botanical Garden Road, Kondapur, Hyderabad – 500084

Email: info@touchstonefincap.com

Contact: 040-23014120

RBI Ombudsman

Escalation To Reserve Bank Of India

  • Customers may approach the RBI Ombudsman if they do not receive a satisfactory response within 30 days of lodging their complaint with Touchstone Fincap Limited.
  • Complaints may be submitted through the RBI CMS Portal or through the Centralized Receipt and Processing Centre.
  • Complaints may also be submitted through email: crpc@rbi.org.in
  • Physical complaints can be sent to: Centralized Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017.
  • Toll-Free Contact Centre: 14448 (8:00 AM – 10:00 PM, Monday to Saturday, excluding National Holidays).
Visit RBI Complaint Portal
Call UsWhatsApp